Dennis Diepolder

Technical Operations & Service Delivery Manager
KPI-driven enterprise operations, cloud automation, and system thinking.

Scroll for More

Profile

Technical Operations Manager with strong experience in operational steering, SLA ownership, and KPI-based decision-making for enterprise customers (Swisscom). Combines leadership experience with hands-on cloud and automation skills.

Core Competencies

Operational SteeringService DeliveryKPI & SLA ManagementMultisite OperationsForecasting & CapacityProcess AutomationStakeholder Management

Experience

Performance Manager – Project Swisscom
Capita Customer Service AG · 2025 – Present

Responsible for real-time operational steering across multiple sites. Ownership of SLA performance, KPI tracking, and executive reporting.

Junior Performance Manager
Capita Customer Service AG · 2025

IT Support / Customer Consultant (B2B)
Capita Customer Service AG · 2024

Freelancer – Web Development & DevOps
2023 – Present

Tech Stack

AWSGoogle CloudAzureTerraformDockerGitHub ActionsJenkinsNext.jsReactAstroTypeScriptNode.jsPythonGolangLinuxSQL / NoSQLRedisVercelStripeClerk